Quiz 2025 CASM: Newest Valid Certified Agile Service Manager V2.1 Study Materials

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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 2	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 3	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 4	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.

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Pdf CASM Format & CASM Training Kit

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q21-Q26):

NEW QUESTION # 21
An organization is currently managing some very complex projects and is struggling to keep team members properly focused so they deliver results on time. Which of the following could BEST help the teams focus on immediate needs and get more done?

A. Lean
B. Scrum
C. DevOps
D. ITIL

Answer: B

Explanation:
Scrum provides a framework for managing complex work by breaking it into manageable Sprints, fostering team collaboration, and delivering incremental results.
A . Incorrect. While Lean optimizes processes and removes waste, Scrum provides a structured framework to manage focus in complex projects.
B . Incorrect. DevOps improves collaboration between development and operations but does not provide specific mechanisms for managing focus in complex projects.
C . Incorrect. ITIL focuses on service management rather than iterative project delivery.
D . Correct. Scrum's iterative and incremental approach helps teams focus on immediate priorities and deliver value regularly.
Reference:
Scrum Guide 2020
Agile Practices for Complex Project Management

NEW QUESTION # 22
Which of the following would NOT help sustain improvements?

A. Increase the velocity of Teams
B. Solicit feedback when changes are made
C. Communicate successes, failures, and lessons learned
D. Provide ongoing training to existing employees

Answer: A

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.

NEW QUESTION # 23
Who should select the automation tools to do a job?

A. Site Reliability Engineer
B. The Agile Service Management Team
C. Those with the most knowledge of the job
D. Agile Practice Owner

Answer: C

Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.

NEW QUESTION # 24
What is an Epic?

A. A collection of related user stories
B. A user story with multiple requirements
C. A set of requirements for a Sprint
D. Both B and C

Answer: A

Explanation:
An Epic is a larger work item that is broken down into smaller, related user stories. It is not directly tied to Sprint requirements.
A . Incorrect. An Epic is not a single user story; it encompasses multiple related user stories.
B . Correct. Epics represent a grouping of related user stories that contribute to a larger feature or objective.
C . Incorrect. Epics are not necessarily scoped to a single Sprint; they may span multiple Sprints.
D . Incorrect. While related stories are correct, the reference to Sprint requirements is inaccurate.
Reference:
Agile Glossary: Definition of Epics.

NEW QUESTION # 25
What is Lean?

A. The DevOps values
B. A method of work that pulls the flow of work
C. A standard for delivering software
D. A production philosophy that focuses on improving customer value

Answer: D

Explanation:
Lean is a production philosophy derived from Toyota's manufacturing system, which focuses on delivering customer value by reducing waste, improving flow, and continuously enhancing processes.
A . Incorrect. Lean is not a standard for delivering software. It is a broader philosophy that can be applied across industries.
B . Correct. Lean's primary objective is to optimize customer value by eliminating inefficiencies and improving workflow.
C . Incorrect. While Lean uses pull systems to manage workflow, this is a method within Lean and not its overall definition.
D . Incorrect. DevOps values align with Lean principles but do not define Lean itself.
Reference:
Lean Thinking by James Womack and Daniel Jones
SAFe Framework: Applying Lean Principles

NEW QUESTION # 26
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Quiz 2025 CASM: Newest Valid Certified Agile Service Manager V2.1 Study Materials

Peoplecert CASM Exam Syllabus Topics:

Pdf CASM Format & CASM Training Kit

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q21-Q26):

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